FAQs - Orders


I need some help ordering!

Ran into trouble ordering online? Don't worry, get in touch via the messenger widget on-site and a member of our customer service team will be happy to help!

I’ve ordered… what happens now?

Once you have placed your order, you will receive an order confirmation email containing your order number and details. This is your electronic receipt, keep it safe! Just sit tight and wait to receive your items.

Where’s my order confirmation?

Haven’t received your order confirmation? Check your junk mail folder first!
Still can’t find it? Please email our Customer Service team at help@hellbunny.com with your full name and postal address, and the date you placed the order to help us track it down.

Did you know… if you hold an account with us, you can check your order status with ease! To create an account, simply click here to register. 

Whoops… I made a mistake

If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 60 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 60 minute grace period. Please make sure you contact us promptly if you wish to cancel your order.

I haven’t received my Welcome discount, please help!

New to Hell Bunny? Welcome! Sign up to our mailing list here to receive 10% off your first order.

You will receive an email that includes your unique code which you can enter at the checkout to give you 10% off your order. By signing up, you will also receive exciting Hell Bunny updates, including special promotions and a birthday treat.