FAQs - Returns

Returns

How do I return my order?

We believe you'll love your Hell Bunny pieces but if you've changed your mind, please see some important information below:

Items must be returned to us within 30 days of the delivery date.

We do not provide a free return service so please make sure you send your returned goods safely. We recommend you post your items back using a tracked service as you are responsible for your package until it reaches our warehouse. We cannot be held responsible for any parcels that get lost or damaged on the way back to us. We can't confrim you we have received your parcel unless you have used a tracked shipping service.

If you need a new size or colour, please place a new order as we do not offer exchanges.

We encourage you to try on your order like you would in a shop (to make sure it is perfect for you!) but please don't actually wear it. All items are inspected upon return and, in order to receive a full refund, all items must be returned to us unworn, unused and in the same condition you received them. This includes being sent with their original packaging and all tags and labels attached.

Once your returned items have been checked by our warehouse team. Allow 10 working days (not including weekends and bank holidays) From the date that the parcel arrived back to us for the refund to be processed. 

Do not contact customer services if it's been under 10 working days since being received at the hub address.

You will find your returns slip in with your order.

Hygiene and our customers’ safety is incredibly important to us, so certain items can’t be returned for refunds including:

  • Any items with the hygiene sticker removed, eg. swimwear
  • Face coverings with the seal broken or tampered with.
  •  

    We cannot accept returns for any items that have been worn or marked. This includes, but is not limited to:

  • Make-up
  • Deodorant or perfume
  • Pet hair or dander
  • Cigarette smoke
  • Food spillages
  •  

    Faulty Items

    We take the utmost care sourcing our manufacturers to create our items, however, we understand that on rare occasions this can happen.

    If you find a garment to be faulty, please contact our Customer Service team at help@hellbunny.com  as soon as possible, providing detailed images along with your order number. They will arrange a free returns label so you can send the item back to us. Items must be returned to us within 30 days of the delivery date. When your item has been returned, it will be inspected by our design team and, if deemed a manufacturing fault, we will refund the item amount to its original payment method. ( please note that if the item is out of our returns policy, be worn or washed, please contact customer services to inform them you will be returning the item for inspection but this will be at your own cost.) All the above still applies.

    Return Address 

    Please send all returns to this address: 

    Hell Bunny Returns 

    M + F Spedition GmbH
    Im Wisselfeld 5

    DE-30890

    Barsinghausen 

     

     

    *Ensure you return your items using a trackable service*

     

    Where is my refund?

    We know it can be frustrating when you are waiting for a refund. Please be aware it can take up to 10 working days not including weekends and bank holidays for the refund to be processed after your return has been received by our warehouse team. Please do not email Customer Services unless it is over 10 days since the parcel has been received.